Managed Monitoring & Support
Keep Your Database Stable Through Recurring Operational Support
A monthly service that keeps your production database consistently monitored, reviewed, and supported. Core acts as a recurring operational layer — not reactive support called in only when something breaks.
Not Every Company Has a Dedicated DBA
Without consistent operational support, database issues are often only noticed after they affect applications, users, or business processes.
- Monitoring is not reviewed consistently
- Backups and resources aren't checked on a routine schedule
- Small issues recur without a clear root cause
- Internal teams don't always have DBA capacity
Monthly Service Cadence
Each month, the Core service runs a structured cycle that prevents recurring issues and keeps the system stable over time.
Monitoring
Continuous oversight of database condition and alerts.
Review
Periodic review of dashboard, resources, and key database conditions.
Preventive Maintenance
Routine checks to reduce the risk of recurring issues.
Incident Support
Support for operational incidents within agreed scope.
Monthly Summary
Monthly report covering condition, actions taken, and next-step recommendations.
Monthly Service Coverage
This coverage is designed to ensure the database is not only running, but also reviewed and maintained consistently.
Monitoring & Review
Regular review of dashboard, alerts, resources, backups, and key database conditions.
Preventive Maintenance
Routine checks to help reduce recurring issues and maintain system stability.
Incident Support
Support for operational incidents based on agreed scope and response time. Channels: WhatsApp / Email / Phone, Monday–Friday, 9:00 AM – 5:00 PM (WIB / GMT+7).
Monthly Summary
Monthly summary covering database condition, key issues, actions taken, and recommended next steps.
A monthly fee to maintain stability and reduce operational risk for your database.
- Up to 3 nodes / instances
- Monitoring + preventive + basic support
- Monthly summary report
- Remote support
- Additional Node: IDR 500,000 / node / month
- Advisory (optional): complex tuning, redesign, advanced troubleshooting — tentative case-by-case pricing
Advisory for Advanced Needs
Advisory is used for advanced needs beyond the monthly service scope — such as complex tuning, architecture redesign, advanced troubleshooting, or performance optimization. Pricing depends on complexity and is quoted separately, not included in the monthly fee.
- Complex tuning
- Architecture redesign
- Advanced troubleshooting
- Performance optimization
Service Boundaries
To keep the monthly service focused, the Core package has the following boundaries. Needs beyond this scope can be addressed through follow-on services such as Premium.
- Does not include new High Availability (HA) implementation
- Does not include large architecture redesign
- Does not include 24/7 support unless separately agreed
- Does not include application development
Start Managed Support for Your Database
Discuss your monthly monitoring and support needs to keep your database stable — without having to maintain a dedicated DBA.